Shipping policy
Shipping Policy
Last updated: 10 September 2026
UK Delivery
We currently deliver to UK addresses only.
Our standard delivery charge is £3.99.
Standard delivery is free when the value of eligible products in your order is £35 or more after discounts have been applied.
The applicable delivery charge will be displayed at checkout before payment is completed.
Dispatch Times
Orders are normally prepared and dispatched within 1–2 working days.
Working days are Monday to Friday, excluding UK bank holidays.
During busy periods, seasonal events or promotional sales, dispatch may take slightly longer. We will contact you if we expect a significant delay.
Estimated Delivery Time
Delivery is usually expected within 48 hours after dispatch.
This is an estimated delivery time rather than a guaranteed service. Weekends, bank holidays, severe weather, postal disruption, remote delivery locations and other circumstances outside our reasonable control may affect delivery.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
We are not responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer. Additional postage may be payable if an order is returned to us and needs to be sent again.
Delivery Instructions and Safe Places
Any safe-place or delivery instructions are followed at the carrier’s discretion.
If you ask a carrier to leave a parcel in a nominated safe place or with a neighbour, responsibility for the parcel may pass to you once the carrier records it as delivered in accordance with those instructions.
Please choose a location that is secure, dry and protected from animals and weather.
Split Deliveries
In some cases, an order may arrive in more than one parcel. You will not be charged additional delivery costs where we decide to split an order.
Delayed Orders
If your order has not arrived within the expected timeframe, please check any tracking information before contacting us.
If tracking has not updated or you believe the parcel may be delayed, contact us at sales@evieivy.pet or call 07415 412486. We will investigate with the delivery provider.
Lost Parcels
If a parcel appears to be lost, please contact us so we can investigate.
We may need to wait until the delivery provider classifies the parcel as lost before sending a replacement or issuing a refund. This does not affect your statutory rights.
Damaged Parcels
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, take photographs of the item, its packaging and the delivery label, and contact us promptly at sales@evieivy.pet. Please retain the packaging while we investigate.
Ownership and Responsibility
Responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them.
All products purchased through www.evieivy.pet, including KONG products, are sold and delivered by Evie & Ivy. KONG does not process, dispatch or deliver orders placed on our website.
Contact Us
Evie & Ivy
Storefirst
Freeway Park
Freeway Drive
Castleford
WF10 5QH
Email: sales@evieivy.pet
Telephone: 07415 412486